11 Ways to Make the Most out of Your AMPLY Account
In this guide, we'll explore 11 powerful features to maximise your AMPLY account. These features will generate more leads, conversations, and reviews for both you and your clients, driving your revenue and retention through the roof! In addition, we’ll go over how to set up an efficient, conversion-boosting workflow to make the most of your leads.
Quick Win #1: Facebook & Instagram Consolidation
Ensuring proper communication through your social channels is a must to retain clients and even find new prospects. But, the truth is, hopping between your socials can become incredibly time-consuming.
Good thing we can alleviate this burden by consolidating all your different social messages in one place: AMPLY’s conversations tab, where you’ll also find your emails, SMS conversations, and much more!
All you have to do is open your Facebook account on another tab on the same browser and over on AMPLY, head to Integration > Settings and Connect to Facebook.
Quick Win #2: SMS Campaigns
SMS-based marketing might not seem like the most fashionable thing right now. However, recent studies show that it has slowly but surely been making a comeback, even making it a more viable option than email marketing to engage your customers efficiently.
Gartner reports that text messages have an average open rate of 98%, as opposed to 19.8% of emails!
So, why aren’t more people using it? Well, most businesses still don’t have a robust and organised way to communicate with their prospects via SMS, until now…
With SMS-enabled phone numbers, you’ll select a phone number that redirects to your main business number and that allows you to manage SMS conversations directly on AMPLY’s platform. Not only that, but it also enables you to create contacts and manage your lead’s information all in one place. Also, there’s a pretty cool add-on feature we’ll go over next!
Quick Win #3: The Missed-Call Text-Back
Let’s paint a picture: a potential customer has a need, so they go to Google and look for a service/product that seems like a good fit. Good news: that’s you! So, they call you up. And… no answer! What do you think happens next? It’s simple, they’ll just go to the next best option.
And this actually happens more than you think. In fact, 62% of calls made to small businesses are left unanswered! Pretty crazy, right?
Thankfully, there’s a neat feature in AMPLY that takes care of that.
As we told you in the previous section, you select a phone number that will redirect to your main business number. So, any time you miss a call, AMPLY will send out a completely customisable missed-call text right away.
And when they answer to that text, guess where you'd see it? AMPLY Conversations tab - so you won't miss another lead again!
Quick Win #4: AMPLY/Lead Connector Mobile App
On the go most of the time? You are able to access the Conversations right on your mobile.
Yes, all of AMPLY’s features, automation, contacts, reviews… all of that, right on your mobile device. Whether you're a solopreneur or you have a team of 20, this is very powerful because it lets you stay on top of your business and be able to get to things a lot more quickly, from anywhere you are.
Quick Win #5: Reputation Management
People usually tend to gravitate towards actual human reviews or opinions rather than advertisements, which makes a lot of sense. Actually, surveys show that 95% of customers read online reviews before making a purchase.
Also, according to BrightLocal, 88% of consumers are likely to use a business if they can see the business responding to reviews.
This means it’s absolutely necessary to be on top of your reviews, whether positive or negative while also making a conscious effort to get new ones. The good thing is that thanks to AMPLY’s integration with Google Business Profile, you can do just that!
That’s right, after integrating your Google Business Profile (GBP) with AMPLY, your reviews are also automatically pulled to the conversations tab, where you can answer and even dispute the review if you think it’s irrelevant or spam.
Also, AMPLY has the Reputation tab where you get a dashboard highlighting all the relevant data points related to your GBP reviews like reviews received, average rating, sentiment, and much more!
Finally, with AMPLY, you can also send out review invitations to your contact lists with a couple of clicks, making it really easy for you to keep getting more reviews to improve your reputation in Google’s search results.
Quick Win #6: Customisable Calendars
AMPLY's calendar system is designed to streamline your business operations and enhance your customer experience.
By seamlessly integrating with your staff's availability, you can efficiently manage your team's workload and ensure optimal resource allocation. With the ability to configure team members, assign services to specific groups, and set service durations, you have complete control over your scheduling process.
Additionally, our system allows you to accept payments directly from customers during the booking process, simplifying your financial transactions.
From secure payments and workflow automation to seamless client scheduling, you can focus on delivering exceptional service without the burden of administrative duties.
With the ability to customise your availability, you can set your own terms and conditions for bookings, offering virtual appointments or classes and blocking off personal time as needed.
Quick Win #7: Automated Answers to FAQs
Usually, businesses will be getting the same questions over and over again. It’s just something that will happen!
Well… what if you could have a way to automate customisable responses that trigger when a user asks frequently asked questions like “Where are you located?” or “What are your working hours?”
That’s exactly what you can do within AMPLY's automation tab, not only saving you and your clients a lot of time but also this will provide critical answers to your customers a lot quicker than manually replying.
Quick Win #8: AMPLY's Webchat Widget
Responding immediately to customers is important because, if you don’t get back in the short window of time you have with them, you risk losing a potential lead. In fact, according to a Forrester report, 53% of customers are likely to abandon their online purchases if they can’t find quick answers to their questions. That’s why, finding ways to make yourself available to potential clients is crucial.
One way to do this is by enabling our chat widget (compatible with most CMS) that works the following way:
Your leads fill out the chat form.
It comes through the conversations tab as a text.
When you answer, it goes to their phone number as a text message, taking the conversations from your website straight to the potential customer’s phone, allowing them to leave your site while also letting you continue the conversation!
Quick Win #9: Call To Action Forms
Inbound marketing strategies like CTA forms are a great way of generating leads and procuring information. But, not enough sites are taking advantage of this.
Thankfully, AMPLY makes the form creation process simple and streamlined letting you add a CTA form to any website with our drag-and-drop builder.
Pro-tip: Back up that CTA Form with drip email/SMS/text message sequence to nurture the leads automatically using AMPLY automations!
Quick Win#10: Social Link Pages
Have you ever noticed that many social platforms limit you to including just one link on the profile page? It can be hard to decide whether you want to link to a client’s website home page, a contact page, a blog, or something else entirely. With AMPLY’s social link pages, you don’t need to decide!
These link-in-bio pages are available as templates in our library, all you have to do is swap out the buttons to include every link you want to feature and set it live on a subdomain. This creates a link to include on social profiles that is much more powerful than any one website page, making it easy to impress your clients and channel their leads efficiently.
Bonus Quick Win #11: The Fast 5 Lite
Picture this: you’ve already set up 10 previous things we’ve gone over and now you are drowning in leads. That’s great! But that’s only half of the battle. You also must be diligent in your follow-ups and keep on engaging with them promptly!
In fact, according to a Harvard Business Review report, if you’re able to respond within 5 minutes instead of, say, 10 minutes your odds of qualifying a lead skyrocket up to 10 times!
With the Fast Five Lite recipe, we help you do just that. We send emails, texts, and voicemails to potential customers right away, giving you a much better chance of connecting with them and turning them into customers.
Where do you set this up? It is available as an Automation Recipe under AMPLY Automations!
We hope you’ve enjoyed learning how to maximise your business with AMPLY. Our quick wins are easy to implement and can wow your clients right away!
Looking to get started with AMPLY? Try our 14-day free trial and you can hit the ground running with our quick wins!
